Refund Policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, the item must be:

• unworn
• unwashed
• with original tags attached
• in its original packaging

Return shipping costs are the responsibility of the customer, except where consumer law in your country of residence provides otherwise.

Refunds

Once your return is received and inspected, we will process your refund within 7 days.

Refunds will be issued to the original payment method used during checkout.

We currently do not offer exchanges.

Early Access Deposits

The 14-day window above does not apply to Early Access Deposits. A Deposit is refundable at any time, for any reason, with no deadline.

To request a refund, email deposit@rooflesslabs.com from the address used to place your Deposit. We will process it within 14 days. You do not need to give a reason.

Refunding a Deposit cancels your priority access and your CHF 10 discount.

We may also refund a Deposit at our own initiative at any time. If we have not opened sales of the camera within three years of your Deposit, we refund you automatically without you needing to ask.

Deposits are held in Swiss Francs. If you paid in another currency, your refund is converted back by your payment provider, so exchange rate movements and provider fees mean the amount you receive may be slightly more or less than what you originally paid. We always refund the full CHF amount.

If your original payment method has expired or been closed by the time we refund you, we will contact you to arrange an alternative.

Once a Deposit has been applied to the purchase of a camera, it has been used and is no longer refundable. If you then return that camera, the refund is the amount you actually paid.